Support Center
Find answers, get help, and learn how to make the most of Demo.
Getting Started
Learn how to create your account, verify your identity, and make your first trade.
Account & Security
Manage your login credentials, enable two-factor authentication, and secure your account.
Trading & Orders
Understand order types, trading hours, fees, and how to manage your portfolio.
Deposits & Withdrawals
Learn about funding methods, processing times, and how to withdraw your funds.
Documents & Taxes
Access your account statements, transaction history, and tax documentation.
Frequently Asked Questions
How do I create an account?
Visit our homepage and click "Sign up." You will need to provide your personal details, verify your identity with a government-issued ID, and complete the onboarding process. Account approval typically takes 1-2 business days.
What financial instruments can I trade?
Demo offers Stock Tokens, cryptocurrencies, and perpetual futures. Stock Tokens allow you to gain exposure to the price movements of underlying securities. Our crypto offering includes a wide range of digital assets. Availability may vary by jurisdiction.
What are the trading fees?
Demo offers competitive fee structures. Trading fees vary by product type and volume. Please refer to our fee schedule within the platform for the most current information.
How do I deposit funds?
You can fund your account via bank transfer (SEPA) or supported payment methods. Navigate to the deposit section in your account dashboard, select your preferred method, and follow the instructions.
How long do withdrawals take?
Withdrawal processing times depend on the method used. SEPA bank transfers typically take 1-3 business days. Crypto withdrawals are processed after network confirmations.
Is my account secure?
Yes. Demo employs industry-standard security measures including encryption, two-factor authentication (2FA), and continuous monitoring. We recommend enabling 2FA and using a strong, unique password.
What should I do if I forget my password?
Click "Log in" and then select "Forgot password." Enter your registered email address and follow the instructions to reset your password securely.
Who regulates Demo?
Demo Europe, UAB is authorized and regulated by the Bank of Lithuania as a financial brokerage firm, crypto-asset service provider, and payment institution.
Still Need Help?
Our support team is here to assist you. If you could not find the answer you were looking for, please reach out to us through one of the following channels:
Email: support@demo.com
Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)
Response Time: We aim to respond within 24 hours on
business days.
Demo Europe, UAB (company code: 306377915) is authorized and regulated by the Bank of Lithuania. Registered address: Vilniaus g. 33-201, LT-01402 Vilnius, Lithuania.