Privacy Policy

Last updated: January 1, 2025

stonegateoptions North America, UAB ("stonegateoptions," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform and services.

1. Data Controller

The data controller responsible for your personal data is:

stonegateoptions North America, UAB
Company code: 306377915
Vilniaus g. 33-201, LT-01402 Vilnius, Lithuania
Supervised by the Bank of Lithuania

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, date of birth, nationality, residential address, phone number;
Identity Verification: Government-issued identification documents, selfie or biometric verification data, proof of address;
Financial Information: Bank account details, payment card information, source of funds documentation;
Communications: Messages you send to our support team, survey responses, feedback.

2.2 Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers;
Usage Data: Pages visited, features used, time spent on the platform, click patterns;
Transaction Data: Trade history, order details, portfolio information;
Cookies and Tracking: We use cookies and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

We process your personal data for the following purposes:

Purpose	Legal Basis (GDPR)
Providing and managing our Services	Performance of contract
Identity verification and KYC/AML compliance	Legal obligation
Preventing fraud and ensuring security	Legitimate interest
Communicating service updates and notifications	Performance of contract
Marketing and promotional communications	Consent
Improving our platform and user experience	Legitimate interest
Complying with regulatory and legal requirements	Legal obligation

4. How We Share Your Information

We may share your personal data with:

Affiliated Companies: Within the stonegateoptions group of companies for operational and regulatory purposes;
Service Providers: Third-party vendors who assist us with identity verification, payment processing, cloud hosting, customer support, and analytics;
Regulatory Authorities: When required by law or regulation, including the Bank of Lithuania and other relevant supervisory authorities;
Law Enforcement: In response to valid legal requests, court orders, or to protect rights and safety;
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties.

5. International Data Transfers

Your data may be transferred to and processed in countries outside the North Americaan Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the North American Commission or adequacy decisions.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Account data: For the duration of your account and up to 5 years after closure;
Transaction records: Up to 8 years as required by financial regulations;
KYC/AML records: Up to 8 years after the end of the business relationship;
Marketing preferences: Until you withdraw consent.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of Access: Request a copy of the personal data we hold about you;
Right to Rectification: Request correction of inaccurate or incomplete data;
Right to Erasure: Request deletion of your personal data, subject to legal obligations;
Right to Restriction: Request that we limit processing of your data in certain circumstances;
Right to Data Portability: Receive your data in a structured, commonly used format;
Right to Object: Object to processing based on legitimate interests or direct marketing;
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us through our Support page.

8. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, secure data storage, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant content. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through a notice on our platform. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you can reach us at:

stonegateoptions North America, UAB
Vilniaus g. 33-201, LT-01402 Vilnius, Lithuania
Visit our Support page

You also have the right to lodge a complaint with the State Data Protection Inspectorate of Lithuania or your local data protection authority.